Store Policy

Customer Care

At Mavirina, we are committed to providing you with the best shopping experience. Our dedicated team is here to assist you with any inquiries regarding your orders or products.

Email Support: support@mavirina.com
Opening Hours: Monday to Sunday, 08:00 to 20:00 (London Time/GMT).
Response Time: We aim to respond to all enquiries within 24 hours during business days.
Returns & Refunds: In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

Privacy & Safety

Your privacy is a top priority for us. We ensure that your personal data is handled securely and in compliance with the UK GDPR.

Data Collection: We only collect essential information required to process your order, such as your name, billing/shipping address, and contact details.
Data Protection: We use industry-standard encryption technologies (SSL) to protect your information during transmission. Your data is never sold to third parties.
Secure Browsing: Our website is monitored and updated regularly to provide a safe shopping environment, preventing unauthorized access.

Payment Methods

To ensure a fast and secure checkout process, we focus on world-class payment standards.

Accepted Cards: We accept all major Debit and Credit Cards (Visa, Mastercard, American Express, and Maestro).
Security Standards: All transactions are processed through secure, PCI-DSS compliant payment gateways.
Data Privacy: Mavirina does not store your card details. Your payment information is encrypted and handled directly by our payment processor to ensure maximum security.
Currency: All transactions are processed in British Pounds (£/GBP).